Crossroads Urology

Effective Date: [02-06-2026]

Crossroads Urology (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal health and personal information. This Privacy Policy describes how we collect, use, disclose, and protect information obtained through our website.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Mailing address
• Appointment requests or medical inquiries submitted via forms

b. Health Information

If you communicate with us regarding medical care or appointments, you may provide Protected Health Information (PHI). This information is handled in accordance with applicable healthcare privacy laws.

c. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited and time spent
• Cookies and tracking data

2. How We Use Your Information

We use collected information to:

• Respond to inquiries and appointment requests
• Provide medical and administrative services
• Improve our website and services
• Communicate with you (e.g., appointment reminders)
• Comply with legal and regulatory obligations

3. HIPAA Compliance

As a healthcare provider, Crossroads Urology complies with the Health Insurance Portability and Accountability Act (HIPAA). Any Protected Health Information (PHI) you provide is:

• Kept confidential
• Used only for treatment, payment, and healthcare operations
• Protected using administrative, technical, and physical safeguards

For more information, please request our Notice of Privacy Practices in our office.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Enhance website functionality
• Understand user behavior
• Improve site performance

You can choose to disable cookies through your browser settings.

5. Sharing of Information

We do not sell your personal information. We may share information only when necessary with:

• Healthcare providers involved in your care
• Service providers (e.g., website hosting, analytics tools)
• Legal or regulatory authorities when required

All third parties are required to protect your information.

6. Data Security

We implement reasonable safeguards to protect your data, including:

• Secure servers and encryption where appropriate
• Restricted access to sensitive information
• Regular monitoring for vulnerabilities

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

• Request access to your personal or health information
• Request corrections to inaccurate information
• Request restrictions on certain uses or disclosures
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. Please review their policies independently.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or your information, please contact:

Crossroads Urology
2571 Fort Amanda Road
Lima, OH 45805
567-529-9000